Last Updated: 24/12/2025
At Aliya Movers and Packers, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which refunds, cancellations, and compensations may be provided. By booking our services, you agree to the terms outlined below.
1. Service Cancellation Policy
1.1 Cancellation by Customer
You may cancel your booking under the following conditions:
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More than 48 hours before service date
Full refund of any advance payment. -
Within 24–48 hours before service date
50% of the advance amount will be refunded. -
Less than 24 hours before service date
No refund will be issued due to prior scheduling and resource allocation.
1.2 Cancellation by Aliya Movers and Packers
If we cancel due to operational or unforeseen circumstances, customers will receive:
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A full refund, or
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An option to reschedule at no extra cost
2. Refund Policy for Completed Services
Refunds for completed services may be considered ONLY under the following conditions:
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Significant service delay caused by our team
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Incomplete service compared to the agreed package
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Damage caused directly by negligence of our staff
All refund requests must be made within 48 hours of service completion.
3. Damage & Loss Claims
We always handle goods with maximum care; however, if any damage occurs:
3.1 Damage Due to Service Team
If damage is proven to be caused by our staff:
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We will provide repair, replacement, or a partial refund based on item value and damage severity.
3.2 Items Not Covered
We are not responsible for:
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Fragile items not properly packed by the customer
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Pre-existing damages
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Items without proper documentation or value proof
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Natural disasters or situations beyond our control
Claims must be supported by:
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Photos
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Videos
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Receipts or estimated value
4. Advance Payment Refund Rules
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All advance payments are recorded and acknowledged through official channels.
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Refunds will be issued to the same payment method used at the time of booking.
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Processing time may take 3–7 business days depending on your bank or provider.
5. No Return Policy
As we provide services (not physical goods), there is no return policy.
However, we ensure rework or compensation if the service delivered does not match the agreed standards.
6. Rescheduling Policy
Customers may reschedule their booking once at no extra cost if:
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The request is made at least 24 hours before the service time.
Rescheduling within 24 hours may incur additional charges depending on resource availability.
7. Contact for Refund Queries
For cancellations, refunds, or damage claims, please contact:
Aliya Movers and Packers
Phone: 0301-0001461
Email: info@aliyamovers.pk
Please provide your booking ID, name, and issue details for faster processing.